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Delivery Information

In the following ‘Green Pastures’ is used to refer to Green Pastures (Dereham).

Unfortunately, we cannot accept orders from, or arrange delivery to, customers outside the UK

Personal Collection by Account Holders

Customers who have opened an Account with Green Pastures - mainly church bookstalls etc. - will normally visit the shop and collect the order. If you are ordering items by this method, please state your Account number and indicate when you will be coming to collect your order.

Payment can be made with the order, on collection or by invoice if previously arranged.

(NB: If Account Holders wish for the order to be delivered, please indicate Standard (Second Class) or First Class delivery instead, unless use of a Carrier is agreed.)

Click and Collect

If you do not have an Account with us but wish to collect the items you are ordering from the shop rather than incur delivery charges, please use this method. Postage and packing will not be charged. We will hold products awaiting collection for 7 days from date of ordering, but we cannot guarantee their availability after that period.

Postal or Carrier Delivery information

We seek to deliver orders by the most economical method unless you request a special arrangement for which there is an extra charge.

Royal Mail Second Class (Standard): this is the normal delivery method unless you request otherwise. It is Free fro orders over £50.

Royal Mail First Class: an additional charge will be made for this delivery method.

Extra charges: In the event of someone not being available to accept delivery of items there may subsequently be a further small charge for redelivery.

Standard Postage & Packing Charges

Post & packing charges will be worked out as you place your order and may vary from time to time. Please be assured we always try to give our customers the best service with good value for your money.

UK MAINLAND, NORTHERN IRELAND & SCOTTISH ISLES ONLY

Value of Sale2nd Class1st Class
Up to£15£3.00£3.50
£30£4.00£4.50
£50£5.00£6.00
Over£50Free *See note **

++ Free Delivery offer within 10miles.
      Select Pick up / Local delivery


NOTES

* For larger orders (over £50 and/or over 5kg), we will contact you to agree the best way to dispatch the items, which will probably be with a Carrier.

** First Class delivery on large orders is not Free. It is very expensive and will not be processed unless the customer expressly agrees to bear the extra cost.

++ Free delivery may be available within a 10mile radius: Selcect 'Pick Up' option on 'Shipping Address' page in the Checkout procedure. We will contact you to discuss this.


Insurance:

On our 'standard' service, there is no insurance or compensation for items lost or damaged in the post. However, although we cannot guarantee this, we would always try to replace items in the event of loss or damage.

If you request a postage upgrade to Royal Mail ‘Signed for’, ‘Tracked’ or ‘Guaranteed’ delivery, extra charges will be applied which will be agreed with you.

If you seek any fuller Insurance cover, please contact us.

Payment

Payments from our Internet shopping site must normally be made by debit/credit card. Ownership of items bought remains with Green Pastures until payment is fully cleared from your card issuer. We reserve the right not to dispatch goods until the goods are fully paid. For some organisations, we will consider issuing an invoice. Please contact us directly for further details..